Delivery Information

Our current estimated delivery timeframes for standard items are:

   

Europe: Delivery up to 14 working days from dispatch

   

USA & Canada: Delivery up to 10 working days from dispatch

   

Rest of the World: Delivery up to 14 working days from dispatch

All orders are sent using a tracked service. You will be notified by email if there are any unforeseen delays to your

    delivery.

If your delivery contains an item on pre-order then we will wait for the full order to be assembled before we

    dispatch.

Custom Prints

Please note that custom prints are dispatched separately to the rest of your order. If you order these items

    alongside other shop products, they won’t all arrive together, and you’ll get several deliveries. Each print is made

    to order so they take longer to ship, estimated delivery on custom prints is 2-4 weeks.

Botany, Academic & Special Interest Books

Botany, Academic & Special Interest book titles are printed to order, and estimated delivery is 2-4

    weeks.

Transparcup Magazine Subscription

Please note that if you order a Transparcup Magazine Subscription, it will be are dispatched separately to the rest of your

    order. If you order subscriptions alongside other shop products, they won’t all arrive together, and you’ll get

    several deliveries.

Shipping Information

If you have received the below message at checkout, your order contains restricted item(s) or exceeds our current

    weight or order value limits.

Sorry, one or more items in your cart cannot be shipped to your location. Please refer to our Delivery

                Information page or further details

Restricted items

Due to import regulations, we regret that we cannot deliver the following items outside the United Kingdom:

   

Seeds

   

Bulbs

   

Food

   

Alcohol

   

Hand sanitisers

   

Plant foods and fertilisers

   

Aerosols and sprays

   

Perfume and diffusers

   

Live plants

   

Large/fragile plant pots

   

Inflammable items

Countries / Territories we deliver to

At present we are able to ship to the following countries/ territories:

Australia, Austria, Belgium, Bulgaria, Canada, China, Croatia, Cyprus, Czechia, Denmark, Finland, France, Germany,

    Gibraltar, Greece, Hong Kong SAR China, Hungary, Ireland, Israel, Italy, Japan, Latvia, Liechtenstein, Lithuania,

    Luxembourg, Malaysia, Malta, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore,

    Slovakia, Slovenia, Spain, Sweden, Switzerland, Tanzania, Thailand, Turkey, United Kingdom, United States.

Gift Memberships

Gift Membership packs are sent using a tracked service. Unfortunately, we are unable to replace gift memberships that

    are lost or misplaced once received by the recipient.

If you have been waiting for your order and your estimated delivery timeframe has surpassed or an item is missing

    from your order, please contact us [email protected] and we will investigate

    for you.

Remember to include your order number and full name as this will help us search and locate your order details.

Duties, Taxes and Service Charges

Orders to EU and International addresses may be subject to local customs duty or taxes. You will need to pay any

    additional charges for customs clearance, charges include local VAT and duty based on the value and origin of the

    product.

Customs policies vary for each country, so it is advised you contact your local customs office for further

    information.

Payment Methods

The Transparcup Online Shop takes various payment methods including Paypal, Visa/Mastercard and Maestro. We cannot

        currently issue gift vouchers or gift cards.